FAQ
General Questions
1. Where is Scruffee located?
2. What are your operating hours?
3. Do you only cater to dogs?
4. What vaccinations are required?
5. Can I visit Scruffee before making a booking?
6. How do I make a booking?
7. Is Scruffee DVS-approved?
Boarding FAQ
1. Is my dog eligible for free-roam boarding? What’s the difference between Free-Roam and Room assignment?
2. Can I bring my dog's food, bed, or toys?
3. Will I receive updates while my dog is boarding?
4. What happens if my dog needs emergency veterinary care?
5. Can I check in on a public holiday?
6. Can I board my dog if it needs medical care?
7. Do you accept dogs with fleas or ticks?
8. Can I board my dog if they are unwell?
9. Is there a discount for boarding more than one dog together?
Doggy Daycare FAQ
1. What does a typical daycare day look like?
2. What are your operating hours?
3. Do you only cater to dogs?
4. What vaccinations are required?
Boarding FAQ
1. My dog is anxious about grooming. Can you still help?
2. Can I combine grooming with a daycare or boarding stay?
Training FAQ
1. What training programmes do you offer?
2. Are your trainers certified?
3. What age can my dog start training?
4. Will I be involved in the training process?
Pet Taxi FAQ
1. What is the pet taxi service?
2. Is the pet taxi safe for my dog?
3. How do I book the pet taxi?